Application Services provides expert management and customization of core platforms such as Salesforce and OutSystems, leveraging deep programming knowledge to build secure, high-performance applications. Our developers specialize in creating scalable, integrated solutions that support critical workflows across research, education, and clinical operations.
New Custom Application Request - Health Campus
Provides guidance and technical consultation for new application ideas. The team partners with stakeholders to assess requirements, determine the best platform fit (custom or vendor), and define scope, timelines, and resource needs to ensure sustainable, secure, and high-performing solutions. Please click here (Link will be updated once SNOW form is created) for any inquires email HSIT-ApplicationServices@yale.edu.
Provides ongoing support, maintenance, and enhancement for custom applications managed by our team. This service helps ensure that production applications remain reliable, secure, and high performing through routine updates, issue resolution, and feature enhancements that support evolving business and operational needs. We also ensure that all supported applications comply with institutional standards, policies, and governance requirements.
In addition, the service includes support for the Health Sciences Salesforce and OutSystems environments, covering areas such as user access, data integration, troubleshooting, and evaluation of new feature or enhancement requests. Submit an inquiry or Implementation support request HSIT-ApplicationServices@yale.edu or Salesforce inquires at Salesforce.Health@yale.edu.
Provides technical and operational support for the QGenda platform used across the health campus. The team partners with departments to manage access, troubleshoot issues, and coordinate configuration and onboarding activities in alignment with enterprise standards. View more information about QGenda.
Management
Vidhya Narayanan, Director
Application Systems
Andres Rua, IT Manager
Application Development
Reporting an Incident?
If you would like to report an incident or need timely support with an interruption in current services, visit the Help Desk website.
Need Consultation?
Are you interested in consultation or have a specific question? Reach out to Health Sciences IT leadership.