Complimentary Services
- Initial consultation about selecting or enhancing custom or vendor apps
- Guidance in preparing security planning assessment
- Referral to do it yourself or other services for reporting or basic app configuration
- Digital signature service through Adobe Sign through June 30, 2025
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Depending on capacity and review by senior leadership, may be complimentary or at cost:
- Technical support for the health professional schools central business and finance offices.
- Application development and support for multi-dept, school, or university level priorities.
Cost Recovery of IT Services
- Charge applies to projects that benefit individual principal investigators or teams within a single dept.
- Services may include project management, change management, business analysis, app development, custom reporting, configuration, maintenance, information security, or other comprehensive support.
- For applications for which HSIT is the technical owner, there is a minimum charge for 5 hours/month maintenance and production support at the Internal IT Rate.
Cost Recovery Rates -FY26
Monthly costs will be billed monthly through Pinnacle Systems. One-time costs for project cost may be billed at a different frequency. In addition to the HSIT rates below, projects may have a passthrough of ITS Billable Rates, the Software Library, or other vendor costs.
Charge |
COST |
Details |
---|---|---|
Internal Professional IT services | $100/hour | Labor. Services may include project management, change management, business analysis, app development, custom reporting, configuration, maintenance, information security. |
School of Medicine, Team-Based Desktop IT support, baseline |
$294/year/FTE |
Labor. Charge is per faculty or staff within the School of Medicine who receives team-based desktop support from the university. |
School of Medicine, Technician based Desktop IT support | $75/hour | Labor. Services may include paid consultation, projects or specialty support except Audio visual. |
Audiovisual Support, for standard rooms renovated on or after FY23 | $100/hour | Labor, Comprehensive A/V support with tiers 1-5, for spaces that have been renovated or upgraded to university A/V standards. This includes A/V staff onsite support cost, software licensing, and remote monitoring. Room Tiers are based on a number factors. These include room size, room usage, A/V system complexity, equipment replacement costs, proactive maintenance and other variables, as determined by the YSM Audio Visual Team. |
Audiovisual Support, for legacy rooms | $25/hour | Labor, Best effort A/V support with tiers 1-5, for existing spaces not upgraded to university A/V standards. This includes A/V staff limited troubleshooting and repair to maintain basic functionality, as determined by the YSM Audio Visual Team. Additional equipment or vendor costs will be billed separately. |
Audiovisual Support, Event Services, Setup | $75/event | Labor, A/V Event support. Equipment rentals will be additional. Microphones: $75 each; Projectors: $100 each; Screens: $25 each. |
Audiovisual Support, Event Services, Tech support | $100/hour | Labor, A/V Specialty event support. Specialized vendor work requires a separate Statement of Work (SOW) and SLA for scoping, prioritization, and resourcing. |
Audiovisual Support, Event Services, Emergency support | $150/hour | Labor, A/V Emergency support. |
Audiovisual Support, Other fees | Varies |
Staff overtime (minimum 4 hours) or external vendor services available upon request, subject to staffing. Non-supported A/V space diagnosis/repair: $75 per instance or vendor rates. Staff overtime (minimum 4 hours) or external vendor services - available upon request, subject to staffing. |
Freezer Monitoring, Specialty IT Support | $150/year/sensor | Labor, required for each sensor supported. |
Freezer Monitoring, Sensors | $205/sensor | One-time charge per sensor. |
Software Licenses, Salesforce, OutSystems, Conga, Cloud and Server Hosting, Virtual desktop | Varies | Varies per license type, instance or size of application. |