Rates

Complimentary Services

As a health campus service, Health Sciences IT (HSIT) provides at no additional cost:

  • Initial consultation about selecting or enhancing custom or vendor apps
  • Guidance in preparing security planning assessment
  • Referral to do it yourself or other services for reporting or basic app configuration
  • Depending on capacity and review by senior leadership, may be complimentary or at cost:
    • Technical support for the health professional schools central business and finance offices. 
    • Application development and support for multi-dept, school, or university level priorities. 

Cost Recovery of HSIT Services

  • Charge applies to projects that benefit individual principal investigators or teams within a single dept.
  • Services may include project management, change management, business analysis, app development, custom reporting, configuration, maintenance, information security, or other comprehensive support.
  •  For applications for which HSIT is the technical owner, there is a minimum charge for 5 hours/month maintenance and production support at the Internal IT Rate. 

Cost Recovery Transaction Detail

Health Sciences IT charges will be reconciled via Pinnacle. Recurring charges are reconciled monthly. Project charges are reconciled at project milestones. 

Self-service is available to view itemized transactions for cost center(s) can be viewed in Pinnacle for those with Workday role of Cost Center Financial Analyst for their specific cost center(s). Pinnacle may be accessed at https://pinnacle.calero.com/yale/AUTH?client_id=PINN_YALE (Yale Secure network or Yale VPN required). Go to reports, ITS Charge Detail (Excel or PDF), and filter by Charge Type “HSIT Svcs”. Reports may be scheduled or viewed on demand. 

For those without Cost Center Financial Analyst Workday roles or for other questions about HSIT charges, please email HSIT-Billing@yale.edu. 

Cost Recovery Rates - FY26

HSIT is a registered university service provider. In addition to the HSIT rates below, projects may have a passthrough of ITS Billable Rates(Link is external), the Software Library(Link is external), or other vendor costs.

Charge COST Details
Internal Professional IT services $100/hour Labor. Services may include project management, change management, business analysis, app development, custom reporting, configuration, maintenance, information security.
School of Medicine, Team-Based Desktop IT support, baseline $294/year/FTE Labor. Charge is per faculty or staff within the School of Medicine who receives team-based desktop support from the university.
School of Medicine, Technician based Desktop IT support $75/hour Labor. Services may include paid consultation, projects or specialty support except Audio visual.
Audiovisual Support, for standard rooms renovated on or after FY23 $100/hour Labor, Comprehensive A/V support with tiers 1-5, for spaces that have been renovated or upgraded to university A/V standards. This includes A/V staff onsite support cost, software licensing, and remote monitoring. Room Tiers are based on a number of factors. These include room size, room usage, A/V system complexity, equipment replacement costs, proactive maintenance and other variables, as determined by the YSM Audio Visual Team.
Audiovisual Support, for legacy rooms $25/hour Labor, Best effort A/V support with tiers 1-5, for existing spaces not upgraded to university A/V standards.  This includes A/V staff limited troubleshooting and repair to maintain basic functionality, as determined by the YSM Audio Visual Team. Additional equipment or vendor costs will be billed separately.
Audiovisual Support, Event Services, Setup $75/event Labor, A/V Event support. Equipment rentals will be additional. Microphones: $75 each; Projectors: $100 each; Screens: $25 each. 
Audiovisual Support, Event Services, Tech support $100/hour Labor, A/V Specialty event support. Specialized vendor work requires a separate Statement of Work (SOW) and SLA for scoping, prioritization, and resourcing. 
Audiovisual Support, Event Services, Emergency support $150/hour Labor, A/V Emergency support. 
Audiovisual Support, Other fees Varies Staff overtime (minimum 4 hours) or external vendor services available upon request, subject to staffing. Non-supported A/V space diagnosis/repair: $75 per instance or vendor rates. Staff overtime (minimum 4 hours) or external vendor services - available upon request, subject to staffing. 
Freezer Monitoring, Specialty IT Support $150/year/sensor Labor, required for each sensor supported.
Freezer Monitoring, Sensors $205/sensor One-time charge per sensor.
Software Licenses, Salesforce, OutSystems, Conga, Cloud and Server Hosting, Virtual desktop Varies Varies per license type, instance or size of application.