Yale Health Sciences IT provides hardware consultation across the health campus and purchase support for School of Medicine (SOM) central academic units.
Note: The centralized school-wide ordering through Life Cycle Refresh (LCR) is on hold for the remainder of FY25.
For School of Medicine Central Academic Units
- The only laptop currently in stock is the Standard Lenovo Laptop (see list here).
- To order, submit a request using the Hardware Consultation Form:
- Select whether you are ordering for yourself or someone else.
- Under Short Description, note: Requesting LCR computer stock, Standard Lenovo Laptop.
- In Description, include the COA.
- Complete the remaining fields and submit.
For Other School of Medicine Units
- View HSIT Approved Standard Configurations here, including high-compute workstations.
- Equipment ordering is the responsibility of individual department Business Offices, through Workday/SciQuest with approved vendors:
- GovConnection
- Apple
- If consultation is needed before ordering, submit a request via the portal link.
- Once you have a delivery date, submit a desktop support request with the PO number to assist with configuration.
- For equipment movement/shipment around campus or to remote locations, see Transport, Receiving & Storage (TR&S).
Getting Started With Your Device
Windows/PC Devices
| Step | Instructions |
|---|---|
| First Login | Log in on campus while connected to Yale Secure Wi-Fi using your NetID + password. |
| DUO Multi-Factor | Set up via mfa.its.yale.edu. If not previously enrolled, follow the prompts. |
| Office 365 | Open Outlook, log in with NetID + password. Other Office apps (Word, Excel, PowerPoint, OneNote) will auto-activate. |
| OneDrive | Open OneDrive, log in with Yale email + password, continue through prompts to sync and back up Desktop, Documents, Pictures. |
| Access via Outlook app or outlook.office365.com with NetID + password. | |
| Software/Apps | Install apps via Software Center or yale.onthehub.com. Licenses can be activated in Software Center. |
Apple Devices
| Step | Instructions |
|---|---|
| First Login | Recommended: log in on campus while connected to Yale Secure Wi-Fi using your NetID + password. If off campus, use Cisco Secure Client VPN (access.yale.edu/INF) to connect, then restart and log in. |
| DUO Multi-Factor | Set up via mfa.its.yale.edu. If not previously enrolled, follow the prompts. |
| OneDrive | Open OneDrive, log in with Yale email + password, continue through prompts to sync and back up Desktop, Documents, Pictures. |
| Access via Outlook app or outlook.office365.com with NetID + password. | |
| Software/Apps | Install apps via Company Portal or yale.onthehub.com. Licenses can also be activated in Software Center. If you did not request admin rights, contact the Help Desk. |
Getting Help
- Data Transfer: Refer to your INC ticket at https://its.yale.edu → My Items.
- Support Tickets: https://helpme.yale.edu → Request a Service → Open Support Ticket.
- Help Desk Phone: 203-432-9000
- Additional Device Enrollment in DUO: https://yale.login.duosecurity.com/devices
Frequently Asked Questions
Q: What if my device request is denied?
A: Contact your approving manager or department business office for guidance or alternative options.
Q: How do I transfer data to a new device?
A: Use the INC ticket linked to your request to coordinate with an IT technician.
Q: How do I request IT support?
A: Visit https://helpme.yale.edu → Request a Service → Open Support Ticket.