Thank you for your interest in the Life Cycle Refresh Program. After a successful pilot program from which we gathered several constructive improvement opportunities, we are pausing the program to allow for us to incorporate our findings. While the team is hard at work designing an improved flow, please continue to order in the fashion in which you have traditionally done so.
· HSIT Approved Standard Configurations, including high-compute Workstations can be previewed here.
· Equipment ordering is the responsibility of the individual department Business Offices and should be procured through Workday/SciQuest through approved vendors: GovConnection or Apple. These customized vendor pages will present you with the approved hardware and Yale University only pricing.
· If additional consultation is needed before ordering, please submit a request via portal link.
· Once you know your equipment delivery date, please submit a request for DSP assistance to help with the initial configuration. Please be sure to include the PO number associated with your equipment order.
· Movement/Shipment of equipment around campus and to remote locations is the responsibility of the individual department’s business office. Please view the Transport, Receiving & Storage (TR&S)
Quick Links:
- YSM Current Device Catalogue - lists the current devices we have in stock and the technical specs of each item offered.
Getting started with your new device:
Initial Setup for a Windows/PC Device
| First Time Loging in: |
It is recommended to log into the device for the first time while you are on the Yale campus and connected to the Yale Secure Wi-fi network with your Yale NetID and password. Once your device is turned on, ensure it is connected to Yale Secure by clicking on the Wi-Fi icon in the bottom right. The login to the network with your Yale NetID and password. |
|
DUO multi-factor |
Duo is setup during initial onboarding via https://mfa.its.yale.edu
If you have not previously setup DUO, it will detect you have no enrolled devices and begin the enrollment process exactly as in the enrollment email. Just follow the on-screen instructions to complete setup. |
|
Log into the Office365 |
First, log into your Office 365 apps by opening the Outlook application installed on your device. You should be requested to put in your Yale NetID and password. After entering your credentials and registering for the Outlook application, your other Office 365 suite applications, such as Word, Excel, PowerPoint, and OneNote, will be activated as well. |
| OneDrive Setup | Open OneDrive application, login using your e-mail and password. Continue through prompts, your machine will start syncing data from any previous device OneDrive setups and start backing up any data in your Documents, Pictures, and Desktop folders. |
| Accessing E-mail: | Using the Outlook application or via web browser: https://outlook.office365.com/mail/ login using your Yale NetID and password. |
| Installing/Licensing Applications: | Use the Software Center application or via the link https://yale.onthehub.com/ to install additional applications such as Citrix Workspace, Adobe Reader, etc. New licenses can also be activated in the software center. |
Initial setup for an Apple Device
| First Time Loging in: |
It is recommended to log into the device for the first time while you are on the Yale campus and connected to the Yale Secure Wi-fi network with your Yale NetID and password.
|
| DUO multi-factor |
Duo is setup during initial onboarding via https://mfa.its.yale.edu If you have not previously setup DUO, it will detect you have no enrolled devices and begin the enrollment process exactly as in the enrollment email. Just follow the on-screen instructions to complete setup. |
| OneDrive Setup | Open OneDrive application, login using your e-mail and password. Continue through prompts, your machine will start syncing data from any previous device OneDrive setups and start backing up any data in your Documents, Pictures, and Desktop folders. |
| Accessing E-mail: |
Using the Outlook application or via web browser: https://outlook.office365.com/mail/ login using your Yale NetID and password. |
| Installing/Licensing Applications: |
Use the “Company Portal” or via the link https://yale.onthehub.com/ to install additional applications such as Citrix Workspace, Adobe Reader, etc. New licenses can also be activated in the software center. If you did not request admin rights with your equipment, please contact the help desk. |
Getting Help and Frequently Asked Questions
| Copying data from an existing device |
Please refer to your INC ticket (support request ticket) found at https://its.yale.edu then “My Items” to coordinate with a technician for assistance. A support ticket will be automatically created during the purchase request. |
| Creating an IT support ticket |
Access https://helpme.yale.edu , click on “Request A Service”, then “Open Support Ticket” on the right side of the page. This page also has standard requests if you are looking for specific support such as requests for Admin Rights, Managing Duo Devices, etc. |
| Device Troubleshooting |
Any technical repairs/troubleshooting should be facilitated by calling the Yale Helpdesk at 203 432-9000, If needed a YSM support Tech will be assigned. More detailed information on requesting IT support can be found at this link: https://healthsciencesit.yale.edu/technology-support |
| Enrolling another device in DUO |
Use this link to add another device: https://yale.login.duosecurity.com/devices Login with your Yale NetID and password and then select either I Have a New Phone or Add a Device. Follow the instructions in the website to add a new device. |
Frequently Asked Questions:
Q: What steps should I take if my device request or a user within the area has a request is denied?
A: If a request is denied, discussing the decision with the approving manager or the department’s business office is essential. They can provide further guidance, potentially identify alternative solutions, or clarify the reasons behind the decision.
Q: What is the recommended procedure for transferring data from an old device to a new one?
A: For data transfer assistance, please refer to the Incident Control (INC) ticket associated with your device request. It contains coordination details with a designated IT technician who will assist you in securely transferring data to your new device.
Q: How can I access IT support or create a support ticket?
A: For IT support, visit the Yale IT Support Portal at https://helpme.yale.edu. Click on “Request A Service” and then select “Open Support Ticket” to submit your query or request assistance. Ensure that detailed information is provided to expedite the support process.