The Health Sciences Technology Support Services (TSS) team, in partnership with central ITS, provides computer (IT) and audio-visual (AV) technology support services - supporting the clinical, teaching, research, and administrative work of the YSM community.
Refer to the list below to quickly find the assistance you require.
- Start with the ITS Helpdesk: 24 x 7 support – phone, chat or email options
The ITS Helpdesk solves over 60% of issues during the initial customer contact – and over 80% with a follow-up contact. If the Helpdesk can’t resolve your issue they escalate it to one of the Health Sciences IT support team members. Helpdesk services include software installation, YaleSecure wi-fi setup, VPN and Duo Security, email questions, Office 365 assistance and Adobe Acrobat access.
- Walk-in support or by appointment: YSM Technology Support Center, 9:00am - 4:30pm, Monday through Friday, Yale Medical Library, 333 Cedar Street, L20
Health Sciences IT staff at Technology Support Center will assist with AV, computer hardware and software related questions.
- Health Sciences IT and AV Technician support: Standard business hours, M - F, 8:30 -5
YSM Departments with a service level agreement have access to HSIT technicians to provide a range of hands-on hardware support and expert technical guidance beyond what the ITS HelpDesk offers. Always submit a support request . Note that tier 2 support requests for regular business needs can have wait times as long as 5 - 10 business days. For the best service always start with the ITS Helpdesk.
- Remote Clinical Location Support: If you are located off the main Yale campus at a clinical location, you are supported by Yale New Haven Health’s Desktop IT support team. To get support, you can submit support requests to the email address: email@example.com, contents of this email are reviewed within a period of 24 hours. For urgent requests please call (203) 688-4357. Refer here for more detail on remote support options.
To help us help resolve your inquiry quickly please observe the following:
- Direct Epic related questions to the YNHH Help Desk: Available via 203-688-HELP from 8 am - 4:30 pm Monday - Friday.
- Please do not contact HSIT technical team members directly without initiating a support request as outlined above.
- YSM on-campus locations do not include Yale West Campus, the VA Hospital, non-Yale owned properties in New Haven and other locations outside of New Haven.
- Please refer to the General Policies and Services Procedures sections of this site for more detailed information on Health Sciences IT technology support.